FAQ

🔹 Orders & Payments
Q: What payment methods do you accept?
A: We accept secure payments by credit card (Visa, Mastercard, American Express) and PayPal.

Q: Is my payment secure?
A: Yes ✅ all transactions are SSL-encrypted to ensure the security of your data.

🔹 Shipping & Delivery
Q: Which countries do you ship to?
A: We ship worldwide 🌍.

Q: How long does delivery take?
A:

• Morocco 🇲🇦: 2–5 business days

• Europe 🇪🇺: 7–12 business days

• International 🌍: 10–15 business days

Q: What are the shipping fees?
A: Free shipping over $75 🚚.

🔹 Products
Q: Are your keycaps compatible with all keyboards?
A: Our keycaps are compatible with most MX switch keyboards (Cherry, Gateron, Kailh, etc.). Please check your keyboard layout (ANSI / ISO) before purchasing.

Q: How do I take care of my keycaps?
A: Clean them with a soft, slightly damp cloth. Avoid using harsh chemicals.

🔹 Returns & Refunds
Q: Can I return a product?
A: Yes, you have 14 days after receiving your order to request a return if the item is unused and in its original packaging.

Q: How do I get a refund?
A: Once the returned product is inspected, we process refunds within 5–7 business days.

🔹 Support
Q: How can I contact you?
A: You can reach us through the Contact page or directly by email: contact@keyocaps.com